HOW MANY CHILDREN ARE AT ALL STAR LEARNERS?
The Centre operates daily with three separate rooms, totalling 48 children per day:
NURSERY: approx. 0‐2years, 2 educators, approx 5-7 children
TODDLER: approx. 2‐3 years, with 3 educators, approx 8-14 children
PRE-SCHOOL: approx. 3‐5 years, with 3 educators, approx 27-32 children.
Support educators are also available to assist teachers in rooms on a daily basis.
WHAT IS THE DIFFERENCE BETWEEN PRE-SCHOOL AND LONG DAY CARE?
At All Star Learners we offer a combination of both. Our service provides a rich and nurturing environment for children 0-3 years. The focus in these early years is to offer nurture, security, stimulation and fun. Our Pre-school program offered from 3-5 years is specifically focused on our philosophy of Learning for Life and focusing on preparing your child mentally, physically, academically and emotionally for starting school. Across all ages, there is a carefully planned daily program of learning that prepares children for school and life skills.
WHAT ARE YOUR OPERATING HOURS?
All Star Learners’ opening hours are 7.00am to 5.30 pm Monday to Friday. We are open during school holidays. We are closed on public holidays. We are closed for 3 weeks during the Christmas break and fees are not charged during this closure. The centre closes at 5.30pm and family members are asked to arrive at 5.20pm to allow time to collect your child, their belongings and communicate with staff about your child’s day.
WILL I GET REGULAR UPDATES ABOUT MY CHILD’S DAY?
The centre communicates with families through daily discussions, e-newsletters, a Parent App, emails, website and social media (Facebook). Parent to staff communication is encouraged on a daily basis to ensure your child’s best interests are met. Parents are encouraged to communicate to staff about their child’s developmental progress and changes to the child’s needs.
There are many ways which parents can contribute to decision-making at the service, including the Parent-Staff committee, annual parent surveys, parent meetings and ongoing feedback.
WHAT IS PROVIDED BY ALL STAR LEARNERS?
In addition to an exceptional program and nurturing care, we provide daily meals starting with breakfast (if your child arrives before 8am), morning and afternoon tea and a freshly cooked lunch. All play materials and equipment are provided by All Star Learners. We also provide sunscreen. As part of your enrolment fee, your child will receive a wide brim sun safe hat and an All Star Learners T-Shirt.
WHAT DO I NEED TO PROVIDE FOR MY CHILD?
Depending on age we ask that parents provide between 1-3 sets of spare clothing each day (with extra sets if your child is toilet training). If your child has a specific favourite comforter or sleeps in a sleeping bag we ask that you provide that on the days your child is with us, as well as a cot sheet in a labelled fabric bag. You will also need to ensure that once issued, your child has their hat each day along with a refillable water bottle. For babies/toddlers, please bring a minimum of 5 nappies each day, wipes, bibs (if required), formula and a sufficient number of clean milk bottles for the day if required. Nappy cream, medication, asthma puffers, Epipens etc where relevant – must be accompanied by written consent.
Please also refer to our Parents’ Handbook for full details.
DO I NEED TO LABEL EVERYTHING THAT MY CHILD BRINGS?
Yes please, this will help avoid lost property. Items to label include all clothing, underwear, water/milk bottles, food containers, hats, dummies, dummy chains, bibs, all linen and linen bags, each nappy, ‘wipes’ packet, school bag, comfort toys/blankets, jumpers, shoes, socks.
WHAT IS YOUR SUN PROTECTION POLICY?
It is the Centre’s policy for all children to have a minimum SPF 30+ sun cream applied to their faces, arms and legs before they go outdoors to play. Parents must apply this to their child in the morning (it can be found in the foyer near the sign-in area) and our staff will reapply during the day. A wide-brimmed sun hat like the one provided at enrolment must be worm for your child to be able to play outdoors. We are a ‘Sun Smart’ centre and follow procedures recommended by the Cancer Council of Australia.
IS THERE A WAITING LIST?
We do have a waiting list and priority is given to: 1. A child at risk of serious abuse or neglect 2. A child of a single parent who satisfies, or both parents who satisfy, the work, training, study test 3. A sibling of a child who has attended the service 4. Any other child. There is no fee to join our waiting list. To add your child please click here to complete and submit our waiting list form and your name will be placed on the waiting list in order of priority.
WHAT IS THE ENROLMENT PROCESS?
- Birth certificate
- Immunisation history statement
- Court order (if applicable)
WILL MY CHILD HAVE AN OPPORTUNITY TO VISIT BEFORE THEY START?
Prior to enrolment, you are very welcome to arrange a tour of our centre either alone or with your child, please complete our Tour Request form. Following enrolment, you are also invited to spend some time at the centre for ‘orientation visits’ to help familiarise your child with the environment and to get to know the staff and other children. Parents are required to stay with their child during orientation visits
HOW ARE FEES PAID?
Once the registration and bond have been paid, regular fees are payable weekly, one week in advance via Direct Debit. Fees are payable for all scheduled days, including public holidays and absences due to child’s ill-health or holidays.
All payments are recorded and tax invoices/statements are available though the parent app. The only method of payment for fees is direct debit. Direct Debit fees are charged by the debit company, paid directly to them per transaction
WHAT HAPPENS IF I’M LATE PICKING MY CHILD UP?
The Centre closes at exactly 5.30pm. A late fee of $15.00 for 15 minutes (or part thereof) will be charged if children are picked up after 5.30pm. Parents must arrive by 10 minutes before close to gather belongings and speak with the child’s educator.
DO I HAVE TO GIVE NOTICE IF I WITHDRAW MY CHILD?
Four weeks’ notice must be given if you wish to withdraw your child from the centre. This gives us time to fill the position. If this notification is not given, the parent will be liable for payment of full fees, including a loss of bond.